Sales Support Manager

Core Management Responsibilities :

To participate in the selection of a high performance team. To maintain a high performance team through educating, coaching, motivating, and appraising performance. To set, communicate, and monitor your team's productivity and service goals, monitor associate productivity and service levels, and provide on-going feedback. To manage the team's schedule within budgeted hours and based on business needs. To assign sales support associates day-to-day tasks and direct their work. To exercise independent judgement in the hiring, promoting, assignment, and compensation of your team, and in conjunction with the Store Manager and Assistant Store Manager to effectively recommend such action. To recommend and administer discipline up to and including discharge, in coordination with the Store Manager and Assistant Store Manager.

Responsibilities also include serving as your team's leader by modeling and instructing all sales support functions and achieving the highest levels of service indicators. It is the responsibility of this position to perform other related work, tasks, or duties as assigned by the Store Manager and Assistant Store Manager. This list of job responsibilities is not exhaustive. Refer to the responsibilities, requirements, and physical demands listed below.

Job Requirements

• High School diploma or equivalent experience.
• Outstanding customer service and communication skills.
• Ability to build positive and productive relationships—with clients, management and team.
• Exhibits sound business judgment and agility.
• Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives.
• Prior selling, customer service and leadership experience required.
• Superior time management skills.
• Highly motivated and results orientated.
• High attention to detail and organizational ability.
• Computer savvy.

Physical Demands

Sales Support Team Duties

House Keeping

Direct Receiving MRDS

Trailer Scanning

Supply System

ORCA

Hazmat Training

Whenever there are no trucks for unloading, the support team should always continue to keep the store clean and ensure lights are in working order. There are several stockrooms and the mezzanine can be organized (i.e., all tables stored together, chrome together, hardware together and sorted, table clothes organized). The support team can help with markdowns / recovery of all departments. Throw out all old fixtures and broken fixtures that cannot be repaired. Communicate with the engineer when we have ballast not working and any other repairs. Make sure all equipment is called in / all terminals are up and running. Most importantly have a mandatory meeting with your team.