Service Support Technician (Hybrid)

Job Title : Service Support Technician (Hybrid)

Location : Richmond, VA

Duration :  12 Months

Job Description :

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.

Skills :

Skill Required / Desired Amount of Experience Microsoft 365 Required 5 Years Strong communication and interpersonal skills and detail oriented Required 5 Years Strong analytical and troubleshooting skills Required 5 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years Commitment to delivering high quality end user support and customer service Required 5 Years Experience in a help desk or technical support role. Required 5 Years Knowledge of IT systems Required 5 Years Knowledge of print services environment Desired 2 Years