Remote Customer Service Rep Call Center $15.00 - Loyalty

Customer Service Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role :

Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and / or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical / service areas. Maintain detailed and current knowledge of the company's / assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play? :

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For In This Role? :

Minimum Qualifications :

High School Diploma or Equivalent

6 months minimum call center experience, either remote or onsite within the last 18 months

The pay for this role is $15.00 per hour. This is an entry level role and the pay is non-negotiable. This position requires you to be on camera during training and other times as deemed necessary by your supervisor. Your internet router / modem is in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training. This is a US based role only. Once you apply, you will complete an on demand digital interview. The recruiter will review and then reach out to you for any potential next steps. You must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule. We are a 24 / 7 call center. This role is not bonus eligible. Must have a cabled internet provider, no wireless.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge :

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Job Complexity :

Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

Supervision : Normally receives