Customer Success Enablement Principal

A company is looking for a Principal - Customer Success Enablement.

Key Responsibilities

Design and maintain collateral for Customer Success Managers (CSMs) to drive strategic value

Lead initiatives to identify customer churn risks and support CSMs with mitigation strategies

Optimize account allocation and ensure Customer Success-related tools are structured for scalability

Required Qualifications

Bachelor's degree or equivalent experience

8+ years in Customer Success Management or Enablement in a SaaS or technology-enabled services company

Expertise in Salesforce and Microsoft Office applications

Experience with customer success platforms is preferred

Project management skills are advantageous