Customer Success Associate

A company is looking for an Associate, Customer Success Manager (Remote - US or Canada, East Coast Preferred).

Key Responsibilities

Foster customer relationships and drive product adoption

Analyze usage and value KPIs, creating and presenting solution assessments

Maximize solution adoption and contribute to customer retention and growth

Required Qualifications

Bachelor's degree or 1-2 years of equivalent experience in Customer Success, Account Management, or Project Management

Understanding of SaaS and related technologies

Proven consulting skills and ability to manage client relationships

Self-motivated with a goal-oriented approach

Ability to develop expertise in the company's software solutions and methodologies