Student Accounts Manager

Department : Fiscal Services

Classification : Admin Office Specialist 3

Job Category : Classified Staff

Job Type : Full-Time

Work Schedule : Full-time (1.0 FTE, 40 hrs / wk)

Location : Fairfax, VA

Workplace Type : On Site Required

Sponsorship Eligibility : Not eligible for visa sponsorship

Pay Band : 03

Salary : Starting at $60k, commensurate with education and experience

Criminal Background Check : Yes

Financial Background Check : Yes

About the Department :

The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.

About the Position :

The Student Accounts Manager responds courteously, quickly and accurately to clients' inquiries and requests for information, adjustments, waivers, refunds and financial aid disbursements. As manager, this position assists account specialists with answering phones, waits on walk-in clients, checks voicemail messages and returns calls, and responds to Salesforce cases.

Responsibilities : Leadership

• Responsible for the supervision of the Student Accounts team to deliver exemplary service to students, as well as internal and external customers;
• Organizes workflow and ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service;
• Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the teams; and
• Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.

Customer Service

Manages exemption contracts and adjustments

Coordinates the orientation cycle, special projects, and other tasks as assigned

Required Qualifications :

Preferred Qualifications :

Instructions to Applicants :

For full consideration, applicants must apply for Student Accounts Manager at Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter / Letter of Intent with Resume for review.

Posting Open Date : September 2, 2025

For Full Consideration, Apply by : September 15, 2025

Open Until Filled : Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu / !

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity / affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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