On-Site Support Technician

Join an Innovative Team at Leapfrog Services

Leapfrog Services, an established IT Company with a global presence, is seeking an On-Site Support Technician to be a vital part of our mission to provide top-notch, client-first, high-touch IT services. As an On-Site Support Technician, you'll have the opportunity to think creatively and develop solutions for a Client's systems at one of the world's most admired brands.

Primary Responsibilities

As an On-Site Support Technician, your role is multi-faceted and crucial to the success of our clients. Your responsibilities include :

• Providing best-in-class, multi-tiered technical support, including user account support, mobile device configuration, and client, server, and stand-alone application support.
• Assisting clients by analyzing issues related to LANs, WANs, and internet connectivity.
• Troubleshooting hardware and software problems used in conjunction with Office 365.
• Utilizing knowledge bases and tools to diagnose and repair client issues within target time limits.
• Troubleshooting system problems and completing repairs in a timely, efficient manner.
• Maintaining, analyzing, and troubleshooting computer hardware, server hardware, network hardware, and software both in person and remotely.
• Implementing corrective actions to mitigate security risks and vulnerabilities.
• Collaborating with other LFS support teams to ensure adherence to established change management best practices.
• Documenting all issues, requests, and activities in the ticketing system, including special requests and customizations.
• Facilitating key relationships between Leapfrog stakeholders, client stakeholders, and vendors.

You should possess the following qualifications :

Preferred Experience & Qualifications

Preferred qualifications include :

Benefits and Perks

Leapfrog Services offers a comprehensive benefits package, including :

About Leapfrog Services

Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998, we prioritize exceptional technical expertise combined with unwavering dedication to extraordinary service. We offer a fun, service-based culture, growth opportunities, and excellent benefits. At Leapfrog, high-tech means high touch, and we are excited to welcome passionate individuals who love working with leading-edge technology!

Compensation details : 50000-55000 Yearly Salary

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