Senior Manager, Professional Services

Senior Manager, Professional Services

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, and Accel, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

As the Senior Manager, Professional Services, you'll lead a growing team of Professional Services Consultants and Architects who implement CaptivateIQ's Incentive Compensation Management (ICM) solutions for our customers. You'll own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership. This role is ideal for someone who thrives at the intersection of delivery excellence, people leadership, and operational strategy - someone who can scale a high-performing PS function while maintaining world-class customer outcomes.

You will be responsible for evolving our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.

Continuous Improvement & Excellence Responsibilities

Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities.

Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery.

Champion a culture of consultative thinking and long-term customer success - coaching the team to look beyond go-live and focus on customer enablement and outcomes.

Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship.

Team Leadership & Development Responsibilities

Lead, coach, and develop a team of Consultants and Architects, fostering a culture of excellence, ownership, and continuous improvement.

Build leadership depth within the team - developing future managers and senior consultants through structured feedback, coaching, and stretch assignments.

Serve as an escalation point for complex implementations, strategic accounts, and customer challenges, guiding teams toward scalable, root-cause solutions.

Partner with CX leadership to align hiring plans, onboarding, and enablement to business growth and evolving delivery models.

Delivery Oversight & Operational Strategy Responsibilities

Oversee the execution of CaptivateIQ implementations across a diverse customer portfolioensuring on-time, on-budget, and high-quality outcomes.

Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction).

Standardize and continuously refine methodologies, templates, and playbooks to improve delivery predictability and efficiency.

Partner with the VP of Professional Services on strategic initiatives, including partner-delivered implementations, AI-assisted build frameworks, and methodology evolution.

Drive the adoption of consistent delivery metrics and proactively identify opportunities for automation or process improvement.

Customer & Stakeholder Engagement Responsibilities

Build trusted, executive-level relationships with enterprise customers, acting as a strategic advisor and escalation point for implementation success.

Collaborate with Customer Success, Support, and Product teams to ensure a smooth transition from implementation to ongoing value realization.

Influence Product and Engineering priorities through structured feedback from implementation learnings.

Represent Professional Services in cross-functional planning forums, bringing a delivery and customer lens to company-wide decision-making.

Requirements

7+ years of experience in Professional Services, Consulting, or Technical Implementation within SaaS or Enterprise Software.

3+ years of leadership experience, including managing Senior Individual Contributors.

Proven success scaling delivery organizations or transforming implementation processes for efficiency and customer impact.

Strong understanding of data integration, configuration, or business process automation.

Exceptional stakeholder management and executive communication skills - comfortable interfacing with enterprise customers and internal executives.

Nice to Have

Experience with ICM or SPM platforms (CaptivateIQ, Xactly, Varicent, Anaplan).

Technical fluency in SQL, ETL, APIs, or scripting languages.

Experience leading distributed or offshore delivery teams.

Familiarity with Agile methodologies or AI / automation in service delivery.

Benefits

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents

Flexible vacation days and quarterly mental health days so you can recharge

Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)

Annual stipends for professional development and caretaking

(US-ONLY) 401k plan to participate in and save towards the future

Newest Apple products to help you do your best work

Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates

Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following :

Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.

Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.

Ask candidates to make a payment in order to be considered for a position.

Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details, and social security number, etc.

Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made.

$169,000 - $235,000 a year

The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.