Customer Service Analyst I, Tier 1 Remote - NM,TX,AZ only

Job Description

Job Description

Description : Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST. Specific work shifts will be confirmed with successful candidates prior to their start date.

Full-Time | Remote (Must reside in NM, TX, or AZ)

Pay range $14.50

Make a Difference with Every Call

Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.

As a Patient Customer Service Support Specialist , you’ll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You’ll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.

Who We Are

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.

What You’ll Do

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Requirements :

Preferred but not required :

Before You Apply

Please complete the Microsoft Speed Test and email your results to speedtest@unitybpo.com. Be sure your computer is connected via Ethernet for accurate results.

Why Join UnityBPO?

Disclaimer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.