Implementation and Training Specialist

Job Description

Job Description

At WUWTA we take traditional messaging to the next level, allowing companies to get the right information, to the right people at the right time, leveraging curated and personalized content that allows you to convert interested prospects into happy clients.

Join Our Team! Work with great people who build great things. Creating a successful software company starts by putting together the right team.

We’re always looking to connect with individuals who want to make the best work of their lives.

About The Role :

Our Implementation and training specialists are self-starters, demonstrate impeccable customer service skills, and lead by example.

They do primarily virtual training with clients, and occasionally will train onsite when applicable. When they aren’t following up with weekly client outreach and additional virtual training as needed, they monitor clients' usage and statistics, and coach our clients to success and greatness.

This is a full-time, in office position at the San Francisco, Jackson Square office location.

Responsibilities :

• Assisting with client onboarding upon receiving a signed agreement to collect all necessary details and other information required to customize their WUWTA platform.
• Following the project plan for each client, and completing the tasks that are needed in order to maintain timely delivery.
• Communicating with clients throughout the build process to obtain feedback and approvals.
• Tailoring the platform based on clients’ individual needs and specifications. Ie : Message Types and Instructions.
• Educating clients on how to use the platform and features.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Answering questions from clients after going live with the platform to ensure success.

Your Experience & Skill

• 3-5 years experience in software implementation and training in any type of business (healthcare is a plus)
• Experience in account management
• Proficient in working with Google Suite (Docs, Sheets, etc.) (or the Microsoft Office Suite)
• Experience working with project management & CRM tools (Wrike, Salesforce, or similar)
• Ability to effectively organize and prioritize tasks and maintain a standard workflow
• Strong verbal / written communication and listening skills, as we are interacting with clients / customers daily
• Independent self-starter with the ability to work independently or as a team
• Flexible with a high tolerance for ambiguity and change
• Ability to work with a strong sense of urgency when needed

What We Offer

• Friendly, supportive, and adventurous environment with a team of engaged colleagues.
• A casual, comfortable, and professional work environment.
• A comprehensive, industry-leading benefits package.
• Opportunities to connect with and learn from colleagues and partners from around the world.
• A diverse workplace where we learn from each other is an integral part of our culture.
• We actively welcome people of different backgrounds, experiences, abilities, and perspectives.
• We are an equal opportunity employer and a great place to work.

If you think you would be a good fit for our team, we encourage you to submit your resume with a cover letter for consideration.

We look forward to hearing from you!

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