Program Supervisor

Job Description

Job Description

About Company :

WE PROVIDE TAILORED SERVICES, DEDICATION TO EXCEPTIONAL CARE, AND EXCEED EXPECTATIONS. WE ARE EMPOWERING LIVES.

For three decades, New Transitions has stood as a beacon of support, providing Home and Community-Based Services (HCBS) for adult foster care within a nurturing community residential setting. Our mission has always been clear : to offer compassionate, superior care that prioritizes the independence and overall fulfillment of every person we serve.

At the heart of New Transitions lies our unwavering commitment to empowering our residents. We believe that care extends beyond the physical, venturing into the social, recreational, and educational realms to enrich lives and foster a profound sense of community and belonging.

Understanding that each resident is unique, we tailor our care to meet individual needs and preferences. Our team, a dedicated collective of professionals, endeavors to cultivate a warm, inclusive environment conducive to personal growth and well-being.

As we navigate the future, our goals remain unchanged. We are committed to further integrating our residents into the broader community, thereby enhancing their independence and social connectivity. Upholding the highest care standards set forth by MN statute 245D, we promise a secure and empowering environment for all residents.

Looking back on our 30-year legacy, New Transitions remains passionate about building a community that not only supports independence but also celebrates the unique journey of each individual. Our vision for the future is filled with continued growth, innovation, and an unwavering commitment to the people we serve. We invite you to be part of this vibrant community, to share in our journey of empowerment, and to witness firsthand the difference compassionate, personalized care can make. Join us at New Transitions, where every day is an opportunity to live a life filled with purpose, joy, and belonging.

About the Role :

The Program Supervisor supports the execution of Individual Service Plans (ISP) and assists with various administrative responsibilities, including hiring, training, scheduling and supervising employees. Provides assistance to individuals, including helping with daily living activities such as meal planning and preparation, administering medications, and personal care tasks. Oversees a team of Caregivers who provide direct support to individuals in the program. Responsibilities are divided among direct care, administrative or program duties, and team supervision. The Program Supervisor promotes community engagement by accompanying individuals on outings or providing transportation to work, appointments, or recreational activities. They are essential to the successful operation of the facility, overseeing daily functions and supervising staff. This role ensures a safe, supportive environment for both residents and employees, promptly and effectively addressing any concerns. The Program Supervisor collaborates with multiple departments to deliver high-quality, efficient services and upholds the highest standards of care. This position also provides leadership and mentorship to the team, encouraging a collaborative and growth-oriented workplace. Ultimately, the Program Supervisor plays a vital role in enhancing residents' quality of life while ensuring full compliance with regulatory requirements.

Minimum Qualifications :

• High School Diploma or GED.
• Valid state licensure or certification in relevant discipline.
• At least 2 years of experience in a supervisory role within a healthcare or residential setting.

Preferred Qualifications :

Responsibilities :

Skills :

The Program Supervisor must demonstrate strong leadership and team-building abilities, fostering a positive, collaborative work environment that supports staff development and resident well-being. Excellent communication skills—both verbal and written—are essential for building trust with team members, coordinating with healthcare professionals, and maintaining clear documentation. Organizational and time management skills are critical for balancing multiple responsibilities, managing schedules, and meeting regulatory deadlines. The ability to remain calm under pressure and respond effectively in high-stress or emergency situations is also crucial. Additionally, the role requires a high level of social awareness and compassion to recognize and respond to the emotional, psychological, and physical needs of the individuals served. Attention to detail, especially in maintaining accurate records and ensuring compliance with care standards, is vital to the success of the role.