Front Desk Manager

Front Desk Manager

The Westin Milwaukee is seeking a proactive, experienced, and customer-focused Front Desk Manager to oversee our front desk operations. This individual will be the primary point of contact for guests, ensuring a welcoming and professional environment, while also leading and mentoring the front desk team to deliver exceptional service and efficient operations.

The Front Desk Manager will carry out all daily shift operations of the Front Office department. Provide leadership, training and shift flow management while coaching front desk agents and supervisors. Create proactive hiring plans and assist in hourly interviews. Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus! A passion for service with a positive, can-do attitude The desire to develop and coach associates and create an environment for your team to thrive. Ability to creatively problem solve and execute against the strategy and deliver results.

Key Accountabilities

GSS : Ensure goals are met for all guest service related measures. Selling Program Associate Relations : AES plans and actions implemented and measured.

Competencies

Resourceful Adaptable Customer Focus

Skills

Strong knowledge of Front Desk operations Ability to prioritize needs of guests Strong communication skills

Education / Experience

College Degree preferred, minimum of 2 year degree or equivalent work experience Experience in similar leadership role required

Working Conditions

Able to traverse entire hotel multiple times a day. Requires bending, stooping, lifting, pushing, and pulling

Compensation starts at $52,000 Day 1 Medical, Dental and Vision insurance Vacation / Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses 401(k) with company match Hostcare Resources healthcare concierge Leadership development Tuition reimbursement Discounts on hotel rooms, dining, and other travel / entertainment experiences Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.