Customer Service / Office Manager - $1,000 Sign On Bonus

Description

JUMPSTARTMD OVERVIEW

JumpstartMD is a medical practice dedicated to improving health and well-being through lifestyle changes leading to sustainable, clinically significant weight loss.

Informed by cutting edge research, quantified biometrics and medical supervision, JumpstartMD tailors weight loss plans to help members through a low-carbohydrate, real food based, personalized approach to optimize health and wellness.

Bioidentical hormone replacement therapy also available to achieve similar ends.

Founded in 2007 by Stanford trained physicians and board-certified Diplomates of the American Board of Obesity Medicine, JumpstartMD has 12 offices in the Bay Area including : Marin, Piedmont, Walnut Creek, San Francisco, Redwood City, Burlingame and more, with plans for additional center openings soon.

PPO, HSA and FSA reimbursement support provided to patients. Learn more at www.JumpstartMD.com?.

Our professional staff includes experts in medicine, nutrition, psychology and physical fitness who meet individually with members each week.

All are passionate about empowering our members with knowledge, personal support, and proven science to achieve optimized health.

POSITION TITLE : Member Care Coordinator

POSITIONS REPORTS TO : Clinician Manager

LOCATION : Monterey, CA, potential to cover other South Bay locations

CLASSIFICATION : Regular, Part-Time, Non-Exempt

SCHEDULE :

Tuesday, 9 : 50am 6 : 00pm

Wednesday, 6 : 50am 1 : 30pm

Thursday, 6 : 50am 1 : 30pm

Friday, 6 : 50am 1 : 30pm

JOB SUMMARY

The Customer Support / Office Manager, also known as our Member Care Coordinator (MCC) will serve as the host and first point of contact, ensuring an exemplary experience for patients and visitors entering the clinical office.

You will be responsible for managing front desk duties, including answering high-volume calls, patient engagement, scheduling appointments, processing payments, resolving billing issues and managing office inventory.

Youre our ideal candidate if you have experience in customer service, reception, and / or administration. Extra bonus if you have experience in health and wellness and / or nutrition, have worked in a medical office or clinical setting, and are familiar with EMR / EHR and scheduling systems.

This role may be a great opportunity for you if youre an organized, personable and proactive professional who loves helping others and thrives in a fast-paced work environment.

DUTIES & RESPONSIBILITIES

• Serve as the host and first point of contact, welcoming and checking patients and visitors in and ensuring a positive experience.
• Handle high-volume calls and patient engagements, scheduling and following up with appointments, billings and various inquiries.
• Walk through agreement forms with new patients and obtain appropriate signatures, review program outline and details, and discuss insurance and HSA / FSA coverage.
• Process orders, collect payments and manage office inventory.
• Receive mail and packages and notify appropriate recipients of deliveries. Manage outgoing mail and packages (creating labels, schedule pickups, etc.)
• Maintain a warm and tidy clinic, ensuring supplies and products are stocked and available.
• Build and maintain excellent rapport with patients to promote long-term member success.
• Assist with new hire arrival. Introduce team member to office staff, present welcome swag, and assist with time clock registration and system logins.
• Assist with training new team members, reviewing curriculum and shadowing tasks as needed
• Coordinate with the recruitment team to ensure an exceptional experience for candidates arriving for interviews.
• Manage opening and closing of the clinic on daily basis
• Other duties as needed.

EXPERIENCE, SKILLS & QUALIFICATIONS

• 1-2 years of experience in a customer-facing role, preferably in a medical / clinical office setting.
• High School diploma required. AA, BS, or BA in related field preferred.
• Excellent verbal and written communication skills. Ability to multi-task, efficiently managing incoming calls and visitors.
• Proficient in MS Office 365, EHR / EMR systems and patient scheduling & billing systems.
• Professional, empathetic, positive, articulate, and proactive.
• Flexible, team-player mentality willing to assist where and as needed.
• Reliable means of personal transportation.

WHAT WE OFFER

• The opportunity to grow and scale to a national level a best in class medical weight management, health, and wellness program in collaboration with a team of passionate colleagues dedicated to improving the health and well-being of our members.
• Competitive pay.
• Comprehensive benefits (medical, dental, vision)
• 401(k) plus company match.
• Paid time off.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.