Sr. Sales Support Technical Specialist

Technical Specialist

Building a world class team starts with you. At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary : In addition to providing technical guidance and mentoring with the assigned product group, the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services.

Principal Duties & Responsibilities :

• Provides technical direction and mentoring within assigned product group and staff
• Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group
• In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work
• Communicates with appropriate Operations staff as required during the sales process
• Responds promptly to all technical sales inquiries and visits with clients as necessary
• Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team
• In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services
• Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff
• Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager
• Manages the relationship with clients by determining client needs and expectations
• Relates necessary information to operations to maintain customer satisfaction
• Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations
• Identifies and communicates business opportunities and competitive trends
• Executes defined market strategies and business initiatives, as assigned
• Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required
• Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager
• Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations
• Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients' requests
• Participates in CSA Group Technical Networks as required and may support international standards development
• Explains the different product certification programs available to clients and the requirements for control of production
• Is able to explain test rationale and outcomes to customers
• Becomes fully knowledgeable in all national / international