Customer Service Representative

Job Posting

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Millennium Lighting. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Join our team today.

The Customer Service Representative is responsible for assisting customers with pre / post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.

Responsibilities

• One Touch Resolutions : Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
• Satisfaction Survey : Working with managers to meet the satisfaction survey goal at or above group average.
• Phone Calls : Answering customer calls and assisting with any scenario presented.
• Emails : Answering customer emails within 24hrs and assisting with any scenario presented.
• Warranty Orders : Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
• Return Merchandise Authorization : RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
• Capture inbound sales when appropriate.

Additional Duties

Qualifications

At Millennium Lighting, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range : $15.00 - $21.68

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.