Patient Service Representative Lead - 136864

16950 Via Tazon, San Diego, CA, 92127

#136864 Patient Service Representative Lead

Filing Deadline : Wed 10 / 15 / 2025

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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10 / 3 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10 / 15 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Clinic Manager, the Patient Service Representative Lead is responsible for overseeing and leading all front-end operations, including reception, call center, referrals, authorizations, and advanced administrative tasks such as template management, staff schedules, office purchases, and coaching. This role provides guidance and oversight to junior staff and serves as a key resource for the department. In collaboration with the Clinic Manager, the Patient Service Representative Lead contributes to improvement efforts that directly impact the practice. Other duties may be assigned as needed.

Based in our Express Care clinic in Rancho Bernardo, this position plays a vital role in front office registration for Express Care, other same-day clinics, and in partnership with the occupational health department. Responsibilities include checking in patients, verifying insurance, and assisting with staff schedules. Additionally, the role helps ensure accurate payer code selection based on the requested services and provider details and verifies insurance eligibility for outpatient services with third-party payers, therefore ensuring revenue integrity. As a front desk lead in a busy clinic, this position is essential for maintaining our quality standards and contributing to high-quality patient care.

MINIMUM QUALIFICATIONS

Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices, including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.

At least one (1) year of previous experience as an administrative lead in a large, complex healthcare environment, effectively overseeing and managing front office administration.

Intermediate knowledge of Microsoft Office programs, including Excel, Graphs, PowerPoint, Word, etc.

Possess the skills and extensive knowledge of practices in an Ambulatory setting.

PREFERRED QUALIFICATIONS

Same-day Care / walk-in clinic experience.

Experience developing standard work, including process standardization, quality improvement, training, and collaboration.

Experience in Artera or similar patient communication tools.

Experience in managing staff or provider scheduling tools.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Employment is subject to a criminal background check and pre-employment physical.

Must be available to flex work hours, including overtime, weekends, and holidays if required for business needs.

Pay Transparency Act

Annual Full Pay Range : $66,169 - $82,309 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $31.69 - $39.42

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

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