Clerical - Collections Specialist-Senior Collections Specialist-Senior

Job Description

Job Description : The main duties of the Specialist are to provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors. Duties include one, or more, of the following :

1. Review, processes and follow up on Total Loss Insurance claims with the customer and various Insurance companies in the following ways :

a. Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.

b. Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.

c. Work with the customer and their Insurance Company to obtain the payoff of the vehicle.

d. Negotiate the amount paid out by the Insurance Company if necessary.

e. Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

2. Process customer, attorney and trustee requests as they relate to bankruptcy by :

a. Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.

b. Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.

c. Properly code accounts with the appropriate bankruptcy status in a timely manner.

3. Manage a queue of assigned accounts

4. Review and process accounts that are Impound / Seized to ensure our collateral is secured and protected.

5. Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.

6. Work with the family members and / or estate to verify and process options relating to a deceased customer's account.

7. Maintain corporate standards and compliance requirements.

8. The candidate must possess the ability to work both independently and within a team environment.

9. Successful candidates will demonstrate a high attention to detail.

10. H.S. diploma or GED required. Bachelor's Degree is preferred with 1-2 years' experience in Customer Service and / or Collections environment.

11. Previous Insurance claim and / or Bankruptcy experience is a plus.

Dress Codes : Business Casual

About Kyyba :

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer :

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Veteran Spouses / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."

Rewards :

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category : Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan