Facilities Maintenance Coordinator

General Summary :

This role is responsible for coordinating the day-to-day tasks necessary for ensuring the timely, permanent and cost effective resolution of reactive repair and maintenance services, which may include but not be limited to the following trades : Interior / Exterior Building, Plumbing, Doors / Glass, Grounds, Parking Lot, Roof, Locks / Safes, Exterior Signs, Electrical, Lighting, HVAC, Refrigeration, Disasters, Tobacco Cabinets, Liquor Cabinets, and any other trades as may be acquired by the reactive services maintenance team. Responsibilities include daily follow up with vendors and stores on open maintenance issues, reviewing RESPOND tickets to (i) assess issue criticality, (ii) identify Landlord responsible items and ensure they are routed correctly to our Lease Compliance counterparts, and (iii) identify and investigate missed vendor ETA's and aging issues to mitigate issues being escalated to Executive Management Team by Field Operations. Expectation is daily interaction with vendors, store personnel, field operations management and all levels of the Store Facilities Management Team.

Duties & Responsibilities :

Follow up on open maintenance issues to ensure repairs are being made within the acceptable timeframe and budget for the specific trade and / or issue criticality.

• Review open issues daily and work with vendors to ensure issues are not aging without a clear path to resolution.
• Ensure vendors are operating at service levels that meet or exceed current expectations and drive vendor accountability by constant review of their performance in the following key areas : accurate dispatch based on criticality and current dispatch guidelines, missed ETA's, timely tech dispatch, quote submission, work completion and adherence to budgetary guidelines.
• Research and identify the root cause of consistent facilities maintenance issues and work with management team and vendor to ensure permanent repairs are made to eliminate unnecessary spend and store down time.
• Partner with Lease Compliance team if approving work on behalf of the Landlord to confirm all steps have been taken to ensure maximum cost recovery.

Mitigate reactive services repair costs.

Participate in miscellaneous Store Facilities Management projects, as assigned.

Knowledge, Skills and Abilities (KSAs) :

Work Experience & / or Education :