Desktop Support I

Job Description

Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For :

The Technical Support Specialist serves as the initial point of contact for IT support, delivering Tier 1 technical assistance for issues related to installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software. Responsibilities include ensuring optimal workstation performance, supporting printing and connectivity, configuring mobile technology, and managing user access and authorization.

The primary focus of this role is refreshing PCs as part of an asset lifecycle program. This position is vital to delivering a positive and effective end-user experience for all employees, contractors, and vendors. The role involves hands-on work such as building and imaging PCs and laptops, setting up and maintaining printers, supporting peripheral hardware, and managing user accounts. The role follows consistent ITIL best practices to address recurring issues and improve service delivery.

100% onsite in Milwaukee / Wauwatosa

Initial duration to 12 / 31 / 2025 with potential for annual renewals

Responsibilities :

• Provide daily technical support for PC hardware / software, including Windows 10, Microsoft 365, and enterprise applications
• Install, configure, and maintain computer operating systems and images
• Install and troubleshoot peripheral devices
• Assist in troubleshooting smartphones and other mobile or connected devices
• Use effective questioning techniques to gather relevant information for issue resolution
• Document and track support requests and incidents in the ticketing system, ensuring timely and accurate resolutions
• Set clear expectations with end-users regarding support timelines and provide services aligned with agreed-upon service levels
• Prioritize and escalate support requests based on business impact and pre-established guidelines
• Recommend improvements to enhance user support and operational efficiency
• Stay current with hardware standards, applications, and new technology developments
• Participate in assigned projects and on-call rotations as needed

Qualifications :

6 months to 5 years of experience in :

About Codeworks : Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Codeworks, LLC discloses that the anticipated hourly pay range for this position stats at $14 / hr. This range is subject to change based on job-related factors, including client requirements where applicable.

All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.

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