Member Experience Associate

Job Description

Job Description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details : Competitive hourly base + commissions

SUMMARY

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

ESSENTIAL FUNCTIONS

Member Experience

Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.

KNOWLEDGE AND SKILLS

Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

High School Diploma / GED

Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

#MEA

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.