Description
University of Colorado Anschutz Medical Campus
Department: Community Practice
Job Title: Patient Services Representative I-II – Department of Psychiatry
Position #: 00844566– Requisition #:38757
Job Summary:
Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.
The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).
Key Responsibilities:
Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
Answers multiple phone lines to fulfill patient needs over the phone
Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
Collects patient copays and balances the drawer daily
Work Location:
Onsite – this role is expected to work onsite and is located in Aurora,Colorado.
Why Join Us
Patient Services Representative I-II – Department of Psychiatry • Aurora, US
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