Technical Writer for a well-known consumer device company in Sunnyvale, CA

A globally leading technology company is looking for a Technical Writer to develop clear, accurate, and user-friendly hardware repair documentation and training content for service technicians. In this role, you’ll collaborate with cross-functional teams to create procedural guides, video scripts, and technical content that support technician learning and workflow efficiency. This is an exciting opportunity to contribute to world-class service materials that enhance the customer repair experience - apply today to join an innovative and fast-paced team. Job Responsibilities : Develop clear and accurate hardware repair procedures and documentation Create training materials to support technician learning and workflow understanding Ensure technical content is concise, consistent, and easy to follow Collaborate with cross-functional teams to maintain accuracy and clarity in documentation Support continuous improvement of service and repair content quality Write and edit procedural video scripts, manage content strategy, and analyze content performance through data analytics Key Qualifications : Excellent communication, collaboration, and organizational skills Ability to research technical topics and convey technical information to readers of varying skill and experience Experience writing step-by-step hardware procedures Ability to balance multiple tasks for several projects at the same time, often on short timelines Experience with style guides (experience writing globally and accessibly is a plus) Experience with content management systems, digital asset management, word processing, and spreadsheet apps Trustworthy; often information is confidential Education : Associate’s or Bachelor’s degree in a relevant field, or equivalent experience required Key Note : Please include a portfolio showcasing sample scripts you’ve written, along with links or references to the resulting video content (if available), even if you were not the video producer. Type : Contract Duration : 3 months with extension Work Location : Sunnyvale, CA (100% on-site) Pay rate : $50.00 - $74.50 (DOE)