Customer Service Representative- Afterhours- Member Services- Must be located in Pittsburgh or Surrounding Area

Afterhours Health Care Concierge Associate

Are you a night owl who thrives in the quiet hours and enjoys helping others when they need it most? Join our Member Services Team as an Afterhours Health Care Concierge Associate, where your compassion and expertise will shine during our evening operations.

At UPMC Health Plan, we believe exceptional service doesn't stop at 5 PM. Our Afterhours team plays a vital role in supporting members and employees during times when most others are offline. You'll be the calm, confident voice guiding callers through coverage questions, claims, and leave-related concernsproviding peace of mind when it matters most.

What You'll Do :

• Serve as the first point of contact for individuals reporting work-related absences or seeking help with benefits like Short-Term Disability, FMLA, ADA, and Workers' Compensation.
• Assist callers with Day One Absence notifications and help them navigate leave and workplace accommodation processes.
• Provide clear, compassionate support while routing inquiries to the right specialists and escalating concerns when needed.
• Use multiple systems to multitasking efficiently, listen actively, and type accuratelyall while maintaining high-quality service in a fast-paced, afterhours environment.
• Represent UPMC Health Plan with professionalism and empathy, ensuring every interaction reflects our commitment to excellence.

Why You'll Love This Role :

Who We're Looking For :

Your Schedule :

If you're ready to be the voice of support when it's needed most, apply today and join a team that's redefining customer serviceone call at a time.

UPMC is an Equal Opportunity Employer / Disability / Veteran