Customer Service Representative- Member Services- Must be located in Pittsburgh or Surrounding Area

Health Care Concierge Associate

Are you someone who thrives on helping others, solving problems, and making a real difference in people's lives? If so, we'd love to welcome you to our Member Services Team as a Health Care Concierge Associate. At UPMC Health Plan, we don't just answer questionswe build relationships. As a Health Care Concierge, you'll be the friendly, knowledgeable voice that guides our members through their health care journey. Whether it's helping with coverage questions, claims, or leave programs, you'll be their advocate and trusted resource.

What You Will Do :

• Be the first point of contact for members and employees reporting work-related absences or asking about benefits like Short-Term Disability, FMLA, ADA, and Workers' Compensation.
• Help members submit Day One Absence notifications and navigate various leave and workplace accommodation processes.
• Provide clear, compassionate support while routing inquiries to the right specialists and escalating concerns when needed.
• Use multiple systems to multitask efficiently, listen actively, and type accuratelyall while delivering top-tier customer service.
• Represent UPMC Health Plan with pride, professionalism, and a commitment to service excellence.

Why You'll Love Working Here :

Who We're Looking For :

Your Schedule :

Qualifications :

UPMC is an Equal Opportunity Employer / Disability / Veteran