Service Delivery Engineer (Dallas)

Job Description

Job Description

Salary : $65K to $90K per year DOE

Job Title : Service Delivery Engineer (Tier 3 Engineer)

Location : Dallas, Texas (On-Site local candidates only)

Employment Type : Full-Time

About K3 Technology

K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome IT challenges. We deliver comprehensive managed servicesfrom end-user support and cloud migrations to disaster recovery and strategic planningallowing our clients to focus on their core operations. With deep expertise in developing custom solutions and optimizing systems for unified data sharing, we empower our clients with innovative IT support that drives business success.

Our employee-centric culture means we invest in our people with the tools, training, and support needed for professional growth. We foster a transparent, communicative, and accountable work environment where every team member is valued.

Position Summary

As a Service Delivery Engineer (Tier 3 Engineer), you are a critical member of our IT team. You specialize in resolving the most complex technical challenges and ensuring the seamless operation of our clients critical infrastructure. You will manage high-priority incidentsincluding network and server outages, advanced configuration issues, and security eventsacting as the final point of escalation for our support desk. In addition, you will serve as the Primary Engineer for assigned clients, developing a deep understanding of their environments, providing proactive recommendations, and assisting with long-term IT roadmaps. You will also mentor Tier 1 and Tier 2 team members, document recurring issues, and drive continuous improvements across the team.

Key Contributions

• Resolve escalated technical issues with precision and efficiency, minimizing downtime.
• Serve as a trusted advisor to assigned clients, driving IT strategy and innovation.
• Mentor and guide Tier 1 and Tier 2 technicians through advanced troubleshooting.
• Contribute to strategic projects such as system upgrades, cloud migrations, and infrastructure optimization.
• Proactively optimize client environments to reduce recurring incidents and streamline service delivery.
• Assist with support desk tickets when necessary, regardless of complexity, to maintain SLA compliance.

Examples of Responsibilities

Diagnose and resolve critical network routing issues affecting multi-site connectivity with detailed firewall rule analysis and reconfiguration.

Respond swiftly to server outages by restarting and reconfiguring services, documenting root causes for future prevention.

Investigate and respond to potential security threats (e.g., Huntress alerts for ransomware) and perform post-mortem analyses to implement preventive measures.

Audit client environments (e.g., Active Directory cleanup, asset inventory reviews) to enhance security and efficiency.

Guide Tier 2 technicians through complex troubleshooting scenarios and document recurring issues to enhance the knowledge base.

Assist in migrations (e.g., on-premise file server to SharePoint) and coordinate with teams to ensure seamless transitions.

Technical Environment & Tools

Bonus Qualifications

Qualifications

What We Offer

401(k) with up to 3.5% match

A transparent, communicative work environment with an open-door policy

Based on current market data in the Dallas area, Tier 3 roles typically range from approximately $65,000 to $90,000 per year DOE. Our compensation is competitive and will be based on your experience and qualifications.

How to Apply

If youre ready to tackle the most challenging technical issues and drive innovation in IT support, please visit https : / / k3techs.com / careers / to apply and view the full job description.

K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.