Patient Registration Manager, On-Site

Manager, Patient Registration

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description

The Manager, Patient Registration is responsible for all aspects of patient registration responsibilities within the Customer Management Center (CMC). The Manager, Patient Registration manages the overall performance and productivity of the PR team in facilitating all aspects of the patient's transition to home / AIS with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

Job Responsibilities

• Directly oversees the patient registration activities with the CMC to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved.
• Interviews, hires, and trains employees. Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
• Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management.
• Monitors daily performance including team member coaching : 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment, 2) Speed Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
• Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities.
• Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies.
• Assists with the development and rollout of key patient registration initiatives.
• Manages all aspects of the sites claims on hold, denial, cash collection process.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

Yes

Basic Education and / or Experience Requirements

High school diploma or equivalent is required.

Minimum of five (5) years of relevant experience.

Basic Qualifications & Interests (BQIs)

Ability to multi-task and drive numerous priorities at one time.

Ability to work in a fast past environment.

Must be detail-oriented and have a high degree of quality focus.

High degree of customer service skills required.

Preferred Qualifications & Interests (PQIs)

Minimum of one (1) year prior supervisory experience is preferred.

Minimum of one (1) year customer service preferred.

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

May perform other duties as assigned

Due to state pay transparency laws, the full range for the position is below :

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $70,218.51-$117,008.35

Benefits :

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.