Account Manager, Dealer Support, Las Vegas, NV

Account Manager, Dealer Support

Fox Dealer Interactive, a leader in automotive technology specializing in cutting-edge websites, SEO, creative design, and digital marketing, is looking for an Account Manager, Dealer Support. This person is responsible for maintaining customer websites and providing exceptional customer service while being proactive and maintaining great client relationships. Essential duties and responsibilities include : proactively collecting monthly dealership offers, assigning tasks to design, media, and / or development teams on a daily basis, ensuring all assigned tasks are completed efficiently and accurately, troubleshooting inaccuracies or problems while monitoring client websites, acting as the main point of contact at Fox Dealer for client requests, and performing monthly QA of all assigned dealership sites.

Qualifications include : organizational and communication skills, both written and oral, strong ability to manage multiple tasks and priorities, problem solver by nature, detail oriented with the ability to meet deadlines, highly motivated and a true team player, self-starter who can take direction well, and a strong sense of urgency. Education and / or experience include ideally 2+ years' experience in a Support / Customer Service role handling multiple clients, 1+ years' experience handling difficult customers, some experience in a trouble-shooting capacity, and a college degree preferred but not required with experience. Technical skills include proficiency in Google Suite, aptitude for working within a CRM (Salesforce preferred), HTML experience a plus, but not required, and Adobe Photoshop experience also a plus.

This is an in-person position based out of our office in Las Vegas, NV. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.