Production Field Service Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician to join our team in Raleigh-Durham-Chapel Hill Area!

UBEO is a distributor / servicer of document equipment and software solutions.

Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers.

UBEO specializes in electronic document management software and integrations.  Department :

• Service Reports To :  Field Service Manager FLSA Status :   Full Time / Non-Exempt  Purpose This is an allocated position reserved for our most advanced and certified technicians.
• The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units.
• The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.

Supervision Supervised Responsibilities The primary responsibilities of this position is as follows :

Utilizes all resources to achieve targeted performance results including both internal and manufacturer Completes technical training on new equipment as required Analyze customer needs, recognize business opportunities, and influence sales volume growth Effectively executes territory management, administrative, call management, and escalation procedures Effectively manages large parts and supply inventory with a high degree of accuracy Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Always exhibits a professional appearance Available to work shifts, standby, and on-call as required Perform other activities that support UBEO BUSINESS SERVICES and our service organization Contacts Internal :

Our comprehensive benefits package includes :

Remuneration for this role :