Revenue Cycle Management Support Specialist

Revenue Cycle Management Support Specialist

University Physicians' Association, Inc. (UPA) is looking for a dedicated team member for a full-time Revenue Cycle Management Support Specialist

Responsibilities

• Respond to and resolve support tickets related to RCM software applications in a timely and professional manner.
• Assist with login access, user account setup, deactivation, and role modifications.
• Perform routine application maintenance, including minor builds and configuration updates.
• Troubleshoot user-reported issues and work with other IT or vendor teams to resolve more complex problems.
• Use ticketing software to track, manage, and document issues and resolutions.
• Manage and monitor team members and client access to internal and third-party websites / tools required for job duties.
• Maintain and manage passwords and access credentials for various systems and applications.
• Complete payer registration processes to obtain Electronic Remittance Advice (ERA) for billing and collections teams.
• Collaborate with revenue cycle staff to understand and support workflow requirements.
• Escalate unresolved issues or system defects to senior analysts or vendors when appropriate.
• Uphold a high standard of customer service, ensuring prompt and satisfactory resolution of all user issues.
• Participate in ongoing training to stay up to date with system changes, upgrades, and best practices.
• Complete registrations and maintain company access to sites such as Availity, Payspan, UHC Provider Portal, etc for RCM staff.
• Communicate website changes, issues, and enhancements to Leadership.

Requirements

Education & Training

Requires High School education or equivalency; technology courses or college preferred.

Qualifications

Additional Information

J-18808-Ljbffr