Position : Sentinel CyberArk JIT Access & Process Improvement TPM
Location : Overland Park or Frisco TX Day 1 ONSITE
Duration : 1 Years
Key Responsibilities :
- End-to-End Product Ownership : Lead the vision, roadmap, and execution of complex cross-platform solutions related to JIT access and CyberArk ticketing.
- Drive the integration of CyberArk EPM with ServiceNow , including :
Automating JIT privilege elevation requests.
Enabling ticket-based elevation approvals.Aligning EPM tasks with ITSM workflows.Process Optimization : Collaborate with automation teams to design and implement efficient ServiceNow flows and access request mechanisms.Stakeholder Engagement : Partner with internal teams (EPM, Engineering, Architecture, Security) and external stakeholders to understand current pain points and identify opportunities for innovation.Data-Driven Decision Making : Analyze qualitative and quantitative data to inform product direction, assess ROI, and prioritize investments.Technical Collaboration : Work with development and architecture teams to address technical debt, production defects, and long-term scalability.Metrics & Reporting : Develop KPIs to track product health, adoption, and performance.Training & Enablement : Support the creation of training materials and adoption tools to ensure successful rollout and usage of new processes.Qualifications :
5+ years of experience in process improvement, technical product management, or related roles.Strong understanding of CyberArk , ServiceNow , and JIT access workflows .Proven experience working with automation teams and enterprise platform management (EPM) .Expertise in cross-functional team leadership.Excellent communication skills with the ability to influence at VP level and below.Strong analytical skills with experience in cost-benefit analysis, ROI, and NPV modeling.Passion for customer-first design and continuous improvement.