- Maintain work schedule as assigned and communicates any necessary scheduling requirement to management in advance of schedule release.
- Complete required and suggested training to achieve maximum knowledge.
- Input all reservation information thoroughly this includes first and last name, telephone number.
- Tag all reservations appropriately as member, hotel guest or public guest.
- Required to look at all upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
- Greet all guests as soon as they walk through the door in a warm and friendly manner.
- Ascertains the member / guests' dining needs.
- Seats guests and manages open table keeping all information up to date.
- Print and deliver every reservation slip to the assigned server.
- Monitor's restaurant activity to determine seating and dining flow.
- Monitor open dining sections for empty and cleaned tables.
- Quote appropriate wait times adding guest to wait list and seating them as soon as possible.
- Answer the telephone with appropriate greeting capturing all information accurately, including food orders when necessary.
- Responds to guest inquires and requests in a timely, friendly, and efficient manner.
- Maintain a clean and orderly area.
- Disinfects all menus that have been presented to guests.
- Complete opening and closing side work.
- Be prepared to speak to the offering of the entire Resort and Spa including services offered and hours of operation.
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Deliver "I Am Proud" service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
- Completes additional training as needed.
- Performs deep cleaning and organizing as assigned.
- Assists with the functions of other positions within the restaurant and across the resort as needed.
- Maintains proper functioning and cleaning of equipment used in dining room.
- Alerts management of any issue that has occurred with the reservations.
- Understand functions of departments across resort property.
- Articulates location of departments and services when required.
- Ability to work flexible schedule including required shifts on weekends, holidays and as business requires,
- Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest / member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
- Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
Minimum Knowledge & Skills :
- Customer Service
- Resolving conflict
- Teamwork
- Thoroughness
- Professionalism Formal Education and Job-Related Experience : Prior restaurant or hotel experience preferred. Fine Motor Skills
Gross Motor Skills
30+ days ago