Patient Account Representative

Job Description

Job Description

Patient Account Service Representative

Onsite - St. Charles, MO

Monday-Friday | 8 : 00 AM - 5 : 00 PM

Position Summary

The Patient Account Service Representative is responsible for providing exceptional customer service and collections support to Early-Out clients, patients, and guarantors. This role focuses on reviewing, following up on, and resolving patient account balances while representing a specific client and adhering to all established policies, procedures, and compliance standards.

The ideal candidate will have a strong understanding of applicable regulations-including FDCPA, FCRA, and HIPAA -and the ability to interpret complex healthcare account information. Professionalism, attention to detail, and effective communication are essential for success in this role.

Key Responsibilities

Review and evaluate assigned account files to determine appropriate collection actions.

Manage workflows efficiently to maximize recoveries and ensure both client and patient satisfaction.

Communicate with patients / guarantors, insurance companies, and third-party agencies to negotiate, arrange, and monitor payment plans.

Prepare, process, and post patient payments accurately using client systems.

Research and verify insurance eligibility; perform skip tracing as needed to locate debtors.

Obtain documentation from clients for accounts requiring insurance filing or litigation, including invoices, statements, contracts, and payment histories.

Maintain compliance with all federal, state, and client-specific regulations, ensuring confidentiality and data integrity.

Perform additional duties as assigned to support departmental and organizational goals.

Qualifications

High school diploma or equivalent; post-secondary education preferred.

Strong communication, negotiation, and problem-solving skills.

Ability to work independently in a professional, fast-paced environment.

Work Environment

Onsite position located in St. Charles, MO .

Standard business hours : Monday through Friday, 8 : 00 AM - 5 : 00 PM .

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?