Front Desk Lead

Front Desk Associate

At Community Eye Care Specialists our mission is to provide our patients with the highest level of quality care and we treat them like members of our family because they are. We serve the Northern PA and the Southern NY area with office locations in Warren, Dunkirk, Olean, Seneca, and Jamestown. Our mission is simple as we are helping people see!

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and / or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $21.00-$23.00 / hr. Commensurate with experience

Responsibilities :

Displays high level of professionalism and gives superb customer service

Obtains and reviews patient demographic and insurance information for accuracy

Verifies insurance and collects copays, co-insurance, and outstanding balances

Ensures all patient intake forms are signed and complete

Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email / fax

Schedules appointments

Processes medical record requests per policies and procedures

Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications : Education :

High School Diploma or Equivalent Certificate

Required Skills :

Minimum 2 years of experience in a medical office / health care setting

Minimum 2 years of health care insurance experience

Strong computer knowledge and skills with a minimum typing speed of 30 WPM

Strong desire to assist others and provide excellent customer service

Must be highly dependable and organized

Outstanding interpersonal skills

An impeccably clean, polished, professional image

The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills :

Understanding of medical terminology

Company Benefits :

We offer a competitive benefits package to our employees :

• Medical
• Dental
• Vision
• 401k w / Match
• HSA / FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE :

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.