Compliance Manager

Compliance Manager

Reports to : Vice President of Finance

Status : Exempt, Non-Union

Location : Main Headquarters, 1171 Mission St and Remote

Salary : $90,000 - $95,000

About Community Forward SF : Community Forward SF is changing the way women receive homeless services in San Francisco. For over 45 years, we've led the way in innovative, compassionate, community-based care for chronically homeless and disenfranchised individualsespecially women, older adults, and those with severe medical or mental health needs. We operate the city's only 24 / 7 drop-in center for women experiencing homelessness and provide a full continuum of care, including mental health services, gender-specific recovery programs, medical respite, transitional housing, and permanent supportive housing. Our person-centered model emphasizes dignity, empowerment, and healing, and our staff reflects the communities we servemany with lived experience of homelessness. We also lead on systems change, having helped create the SF Women's Housing Coalition and advancing gender-focused policy at the local, state, and national levels. Our mission is to help the most vulnerable individuals get off the streets, access comprehensive services, and achieve the stability they need to thrive.

Position Summary

The Compliance Manager will support Community Forward SF's compliance by overseeing internal and external audits, ensuring contract and regulatory adherence, and strengthening data-driven quality assurance. The role will collaborate with program directors, finance, development, operations, and HR to implement compliance tools, standardize processes, and monitor outcomes. This position is central to ensuring the organization maintains the fiscal, operational, and contractual integrity needed to sustain its mission.

Essential Job Functions

• Serve as the organization's point person for compliance matters, providing guidance and solutions across all departments.
• Conduct quarterly internal audits across program sites, focusing on the accuracy of client records, data systems, and contract deliverables.
• Support programs in preparing for external audits, site monitoring visits, and funder reviews, ensuring staff and documentation are audit-ready.
• Monitor program and contract deliverables, ensuring funder requirements, deadlines, and quality standards are consistently met.
• Track and maintain compliance calendars, licensing, Medi-Cal recertifications, and audit schedules.
• Review client / guest files for accuracy, compliance, and audit readiness.
• Partner with program leadership to implement continuous quality improvement (CQI) plans across departments.
• Collect, analyze, and report data to identify compliance risks, quality gaps, and opportunities for improvement.
• Monitor incidents, identify trends, and recommend system-wide improvements.
• Develop and share quarterly compliance and quality assurance dashboards with senior and program leadership.
• Develop user-friendly compliance tools, guides, and workflows to promote staff buy-in.

Training and Reporting

Other Responsibilities

Preferred Qualifications

Physical Requirements