Operations Coordinator

The Operations coordinator’s role is to professionally represent OCASA Inc. to its customers in a safe, courteous, and professional manner. The coordinator assists with assigning pickup and delivery assignments for cargo that must be picked up at the customer or delivered to the customer or airline as scheduled. The coordinator communicates POD information via internal communication and email. The operations coordinator will also perform driver’s role to cover for operational needs. 

Job Purpose

Responsible in scheduling all transportation activities, receiving, shipping, handle import / export, distribution activities, and pack customers’ orders.

Prepare daily documentation for the process of regular shipments. Process daily shipments according to destination. Elect different types of re-dispatching (directly or through brokers – door to door.

Verify the information and data of commercial invoices for shipment samples.

Enter and correct brokers, services and other guides transmitted automatically in the system. Follow up the clearance process.

Coordinate with dispatcher pick-ups or receiving of packages coming or going out of the local office. Enter all dispatched shipments received by the warehouse. Daily verification of any discrepancies (Import / Export) on air freight and inform of any delays. Enter delays of importation to the system.

Support the department in importation to review the inbound shipments.

Prepare daily documentation for the process of regular shipments. Process daily shipments according to destination. Elect different types of re-dispatching (directly or through brokers – door to door.

Enter costs in the system to demonstrate or show all exportations.

Will perform other duties as needed. 

Qualifications & Skills Required :

Minimum of 1 year of experience in operations, logistics, and customer service.

Demonstrated ability to work in a collaborative team environment.

Must be able to work independently while handling multiple priorities and responsibilities.

Must have strong problem-solving, time management, and organization skills.

Strong verbal and written communication skills in English and Spanish are required.

Must be proficient in Microsoft Office (Word, Excel, and Outlook). Knowledge in SAP it is a plus.

High School diploma or equivalent.

The role may require occasional work outside of standard business hours to accommodate client needs or urgent issues.

Occasional travel (domestic and International) may be necessary to visit client sites, attend industry events or be part of a force majeure contingency.