Executive Support Technician

A company is looking for an Executive Support Tier 3 Technician.

Key Responsibilities

Provide high-level IT support to executives, addressing complex technical issues across various systems

Act as the final escalation point for unresolved technical problems from lower-tier support teams

Collaborate with IT teams to resolve complex issues and support enterprise initiatives

Required Qualifications

5+ years of experience in IT support, with at least 2+ years in a Tier 3 or senior executive support role

Advanced knowledge of Windows, macOS, Microsoft 365, and endpoint security

Strong understanding of Active Directory, Exchange / Outlook, and MDM tools

Experience with AV systems and remote troubleshooting in various environments

Certifications such as Microsoft Certified Professional (MCP) or CompTIA are preferred