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Inside Sales

Inside Sales

HorwitzMinneapolis, MN, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : 70,000-80,000

Were Hiring : Inside Sales

At Horwitz, we dont just offer jobswe build careers. For over 100 years, weve been a leader in HVAC, plumbing, and electrical services, delivering exceptional results while fostering a supportive and innovative workplace.

Joining our team means working alongside passionate professionals in a culture grounded in our six core values :

Safety, Accountability, Professionalism, Motivation, Curiosity, and a Can-Do Attitude.

Position Overview :

The Inside Sales representative plays a central role in supporting Horwitzs Service Division by managing repair sales, customer communication, and technician coordination. This role functions as a bridge between field operations and the client, ensuring timely quoting, follow-through, and customer satisfaction. The position supports the company's operational and financial success while reflecting Horwitzs core values : Safe, Accountable, Professional, Motivated, Can Do, and Curious.

Key Responsibilities :

These responsibilities generally describe the nature of the position and may not be all inclusive :

  • Prepare detailed proposals for service repairs or equipment replacements in collaboration with field technicians.
  • Coordinate the full lifecycle of service repairs including scheduling, materials procurement, delivery tracking, and communication with field staff.
  • Manage purchasing, vendor follow-up, delivery timelines, and work completion tracking.
  • Review and approve customer invoices for service work; follow up directly with customers regarding payments or discrepancies.
  • Build and maintain long-term relationships with service clients by offering prompt, reliable, and technically informed support.
  • Maintain accurate records of open jobs, customer interactions, and quotes using internal software platforms.
  • Coordinate with internal service teams (dispatch, billing, field techs) to ensure seamless execution of work.
  • Provide responsive communication via email and phone to both internal and external stakeholders.
  • Support service growth initiatives by identifying recurring customer needs or upselling opportunities.
  • Perform other duties as assigned.
  • Conduct yourself in accordance with Horwitz core values : Safe, Accountable, Professional, Motivated, Can Do and Curious.
  • Get better every day.

Skills and Education :

Skills and Abilities :

  • Strong communication skills and professionalism in both written and verbal formats.
  • High customer service orientation with a proactive problem-solving approach.
  • Detail-oriented with the ability to manage multiple tasks and timelines effectively.
  • Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to read mechanical equipment descriptions and interpret technician recommendations.
  • Familiarity with service software (e.g., COINS, Salesforce, or similar platforms) is a plus.
  • No travel is expected; the position is based in the service office with consistent communication to field personnel.
  • Education & Experience :

  • Associate degree in business, technical services, or related field preferred.
  • 3+ years of experience in customer service, service coordination, or inside sales role.
  • Experience in HVAC, plumbing, or mechanical services is highly preferred.
  • Knowledge of quoting, parts sourcing, or repair workflows in the construction industry is a plus.
  • Why Horwitz?

  • Legacy & Leadership : Over a century of industry experience and innovation
  • People-First Culture : Supportive team environment where your growth is a priority
  • Competitive Benefits : Health insurance, 401(k), PTO, and supplemental benefits
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    Inside Sales • Minneapolis, MN, US

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