Product Manager / Business Analyst

Artech LLC • Santa Clara, CA

6 hours ago

Job type

Full-time

Job description

Title : Product Manager / Business Analyst

Location : Santa Clara

Duration : 6-12 Months

Salary Range :

Competitive and commensurate with experience

Introduction

We are seeking an experienced professional to lead the strategic vision and transformation across key domains, including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success. This role involves translating business objectives into a clear and actionable Application Product Roadmap and executing a holistic product strategy.

Required Skills & Qualifications

Applicants must be able to work directly for us on W2
12 years of product management experience in technology or IT CX, with a focus on AI-powered solutions and SaaS or subscription-based business
Deep expertise in Customer Support and Success, Entitlement Management, and Consumption Management
Proven experience in AI-driven Entitlement Management Systems, AI-optimized Subscription Lifecycle Management, Intelligent Usage Tracking, and Metering
Working knowledge of AI's impact on billing models and experience integrating AI-powered solutions with CRM, ERP, and billing systems
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, with a focus on AI / ML preferred
Robust technical background with understanding and / or experience in software development, cloud-native architectures, advanced databases, machine learning platforms, AI / ML programming languages, and Microservices
Experience mentoring junior product managers and contributing to AI product management best practices
Exceptional communication and presentation skills with the ability to articulate complex AI product visions and strategies
Proficiency in Agile / Scrum methodologies, with experience in an AI product development context

Preferred Skills & Qualifications

Team management experience

Experience with natural language processing (NLP), natural language querying (NLQ), predictive analytics, data quality & governance, automated insights, and diagnostics

Experience leading cross-functional teams in AI product development

Day-to-Day Responsibilities

Create, maintain, and drive a forward-looking roadmap for IT CX products with an emphasis on AI

Own the complete product lifecycle from ideation to delivery, managing product backlogs to enhance capabilities and features

Serve as the central bridge among business, R&D, IT Architecture, engineering, and QA functions

Leverage advanced analytics and machine learning to identify patterns and proactively prioritize fixes

Establish and monitor success criteria and metrics for AI-powered features

Collaborate with IT Architecture and Engineering leaders to ensure solutions are built with architectural integrity and scalability

Company Benefits & Culture

Inclusive and diverse workplace culture

Opportunities for professional growth and development

Comprehensive benefits package

For immediate consideration please click APPLY to begin the screening process with Alex.

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Product Analyst • Santa Clara, CA