Practice Manager - Keene Family Medicine & Smiley Lane Clinics

Practice Manager

MU Health Care is looking for a dynamic Practice Manager to lead the charge in our Keene Family Medicine & Smiley Lane Clinics. As a key player in advancing the health of our patients, you will tirelessly foster an environment centered on patient care, embodying the values of care, deliver, innovate, and serve. We seek a candidate who can build and lead high-performing teams through a process of selection, training, coaching, and support. Your role involves not just managing budgets and financial targets but also ensuring high patient and staff satisfaction. As the orchestrator of seamless patient services, you will drive improvements in access and efficiency, resolving operational challenges through effective communication and collaboration. Join us in this pivotal role, representing MU Health Care with passion and commitment while making a meaningful impact on healthcare delivery.

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Create a high-performing team(s) by interviewing, selecting, training, evaluating, coaching, counseling, disciplining, and leading staff within assigned areas of responsibility.

Assist with the development, administration, and achievement of the budget and financial targets of the assigned clinics.

Achieve and maintain high patient satisfaction by creating a culture of Yes, investigating and responding to patient problems and complaints, and following up on satisfaction surveys.

Achieve and maintain high staff satisfaction by leading, developing, and supporting a high-performing team.

Consistently communicate with staff to keep all informed of goals, expectations, policy / procedure changes, and activities relating to the assigned areas and all of MU Health Care.

Ensure the prompt delivery of patient services by implementing improvements and enhancements to patient access and efficient patient flow.

Establish, maintain, and monitor staffing levels, productivity, and throughput.

Confer with supervisors, departmental chairs and administrators, practice physicians, and others to resolve operational problems and to promote excellence in the delivery of care.

Coordinate and direct the development of processes and procedures for assigned areas, which are compatible with established policies of MU Health Care.

Develop and produce monthly practice activity reports related to clinical, financial, and operational outcomes.

Represent the area of responsibility as needed or requested by the supervisor or administration.

Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.

Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.

May complete unit / department specific duties and expectations as outlined in department documents.

Bachelor's degree.

Two (2) years of experience in a health care setting.

One (1) year of supervisory experience.

One (1) year of experience in a healthcare-related fellowship program and a master's degree in business, healthcare administration, or a related area may be substituted for the experience and supervisory requirements.

Bachelor's degree in a health or business related field.

Master's degree in business or healthcare administration.

Two (2) years of supervisory experience.

Experience in a medical practice or ambulatory care experience.

Experience with finance, budgets and process improvement strongly preferred.

Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.