Field Service Technician (OHIO) - REMOTE WITH TRAVEL

Overview

REMOTE WITH TRAVEL TO CUSTOMERS WITHIN SURROUNDING AREAS / STATES OF OHIO

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Overview

Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero's Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.

Responsibilities

• Primary Duties :
• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including :
• Static transfer switches
• Power distribution units
• Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24 / 7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Skills & Experience

Work Location

What We Offer

Why You Will Love Working with Us

Equal Opportunity

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

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