Front Desk Agent (Bilingual Chinese)

Job Description

Job Description

Job description : 中国城酒店式公寓前台客服

• 中英文流利，沟通能力强，责任心强
• 能够使用 Microsoft Word， Excel创建和编辑
• 能供根据工作需求学习并使用其他办公软件
• 能够清晰有效地进行英文的口头和书面沟通
• 专业的面对面，电话以及邮件沟通的能力和礼仪
• 良好的沟通能力，表达能力，理解能力和学习能力

工作时间： 9 a.m. - 6 p.m. 一周5-6天

Key Responsibilities :

Greet and welcome guests warmly and professionally

Manage guest check-ins and check-outs, ensuring accurate information

Answer phone calls and address guest inquiries efficiently

Provide guests with information about hotel facilities, services, and local attractions

Handle guest complaints and resolve issues promptly

Process payments and maintain accurate financial records

Assist with night audit duties when necessary

Keep the front desk area clean and organized

Qualifications :

(English / Chinese) skills preferred, but not required

Strong guest relations skills with a focus on hospitality

Proficiency in operating phone systems and managing multiple calls simultaneously

Knowledge of front desk operations and customer service best practices

Strong organizational and time management skills

Ability to handle challenging situations with patience and professionalism

Familiarity with hospitality management software is a plus

Multilingual abilities are an asset

Benefits :

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

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