Front Desk Agent / AYS Operator

What You Will Be Doing

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.

Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.

Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and / or guest to ensure the completion of the request.

Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.

Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.