Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Job Overview

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent / PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

• Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
• Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
• Handle guest inquiries, requests, and special arrangements with a keen attention to detail
• Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
• Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
• Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
• Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
• Uphold security and privacy standards to ensure guest safety and confidentiality.
• Foster a friendly, professional, and luxury-oriented atmosphere for guests.
• Other duties on an as-needed basis

Qualifications

Education / Formal Training / Experience

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits