AM Front Desk Agent

Job Description

Job Description

AM Front Desk Agent

Full-Time Position - 7am-3pm

Job Summary :

The AM Front Desk Agent is the first point of contact for guests at The Hilton Garden Inn / Home2 Suites by Hilton Medical Center. This position is responsible for providing exceptional customer service, managing the front desk operations during morning shifts, and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, attention to detail, and a friendly demeanor to create a welcoming environment for our guests.

Key Responsibilities :

• Greet and welcome guests upon arrival with a warm, friendly demeanor.
• Check guests in and out of the hotel efficiently and accurately.
• Handle reservations, cancellations, and modifications using the hotel’s property management system.
• Provide information to guests regarding hotel amenities, local attractions, and services available both in the hotel and the surrounding area.
• Respond promptly and efficiently to guest inquiries, requests, and concerns to ensure customer satisfaction.
• Process payments and maintain accurate accounts of transactions.
• Support the Front Office team in maintaining a clean, organized, and welcoming front desk environment.
• Coordinate with housekeeping and maintenance staff to fulfill guest requests and report any issues.
• Assist with managing cash and completing daily reports.
• Uphold hotel policies and procedures, ensuring compliance with safety and security regulations.
• Participate in training and development programs as required.

Qualifications :

Physical Requirements :

Benefits :

The Hilton Garden Inn / Home2 Suites by Hilton Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and help us create memorable experiences for our guests!