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Senior Partner Success Manager - EMEA

Senior Partner Success Manager - EMEA

AnaplanCleveland, OH, US
2 days ago
Job type
  • Full-time
Job description

Senior Partner Success Manager - EMEA

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

The Partner Success team works closely with the Anaplan partner ecosystem to further develop the partner's selling, pre-sales, services and solution architecture capabilities. You will work closely with our Alliances, Academy, Product / CoE, Customer Success, Pre-Sales and Professional Service teams to drive focused partner enablement and success where we need it most.

Your Impact

As a Partner Success Manager you will be responsible for driving partner-led growth through partner technical GTM, enablement and delivery excellence activities. Observe, coach and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshops Internally, work with the Anaplan Village to :

  • Develop strategic partner enablement plans alongside designated Alliances, Customer Success, Sales and Channel resources
  • Work cross functionally with product, application CoE, engineering and content owners to evaluate, curate and design state of the art and scalable enablement and assets for partners.
  • Drive the partner agenda internally based on partner needs and business objective of the region / function supporting
  • Drive thought leadership within the team on various technical topics related to the Anaplan Apps and platform, by creating content for blogs, technical writeups, How-To guides, partner newsletter, demos and other technical assets.
  • Liaise with Partner Operations to review and develop partner metrics which assist in decision making

Externally, regularly interact with Partner practice leads on the following :

  • Shape partner GTM by engaging with priority partners, enabling them on Anaplan value proposition, curating joint assets and solutions and driving a joint GTM along with Alliances.
  • Enable partners to identify opportunities, position the Anaplan solution and get them ready to implement
  • Review partner customers portfolio and implementation health and design any required action plans
  • Make recommendations and assist with additional training and onsite support if required
  • Participate in regular Partner planning meetings, topics to include : Resource Planning, Review of current engagements, etc.
  • Provide product, field, and local expertise when working with Content Developers / Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include : Decision Excellence, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
  • Establish, plan and host Partner Days, partner workshops, enablement events, within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support.
  • Your Qualifications

  • Demonstrable experience of IT experience and EPM consulting experience
  • Functional knowledge of Supply Chain or Finance planning with experience in leading EPM application implementations / presales
  • Technical knowledge of SaaS applications, cloud platforms, data management is a must either as pre-sales or implementation architect.
  • Fluency in any one of the following languages, in addition to English, is a plus Spanish, Italian Portuguese, Dutch
  • Familiarity with a formal system implementation methodology requirements gathering, design, build / test and deploy (Agile methodology preferable)
  • Demonstrated experience as a coach and mentor in a software implementation environment
  • Desire to work with a truly dynamic and exciting team, with a "roll-up your sleeves" approach
  • This is a EPM technical role and hand-on expertise in creating and running technical workshops is a must
  • Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

    We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

    Fraud Recruitment Disclaimer

    It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

    Anaplan does not :

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
  • All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

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