Site Reliability Engineer

Our Company :

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world.

We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.

We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.

To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com :

As a Site Reliability Engineer, you'll be the champion of performance and stability for our impact.com SaaS platform. Working closely with various engineering squads, you'll ensure features meet strict performance and error rate benchmarks.

This collaborative role involves implementing comprehensive observability features to proactively identify and resolve issues.

Ultimately, your mission is to guarantee exceptional platform reliability and global uptime. You'll be an expert in building, configuring, troubleshooting, and supporting complex systems, with a deep understanding of all technical layers.

A relentless focus on quality and customer satisfaction.

What You'll Do :

• Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features
• Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets
• Ensure performance and metrics of our product features are within acceptable thresholds. Examples include : response latency, cpu and memory consumption, cloud costs, error rates, uptime
• Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g.

Enterprise clients generate larger requests than Small Businesses, not the other way around).

• Configure alerts and document associated run books when thresholds are exceeded
• Drive and contribute to root-cause analysis when issues are identified
• Troubleshoot across the entire stack : hardware, software, database, network, applications, customer-generated workloads
• This role will have a particular focus on database performance and query optimization
• Remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests.
• Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved
• Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvement

What You Have :

• Solid understanding of systems and application design.
• Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk.
• Experience database monitoring and SQL tuning
• Proficient in at least one high-level programming language and shell scripting.
• Ability to prioritize tasks and work independently.
• Ability to adapt and focus on the simplest, most efficient and reliable solutions.
• B.S. in Computer Science or similar field or equivalent experience.

Salary Range : $100,000 - $110,000 per year,plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits :

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access toAffiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy / maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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