Talent.com
User Support Manager
User Support ManagerVirtualVocations • Springfield, Massachusetts, United States
No longer accepting applications
User Support Manager

User Support Manager

VirtualVocations • Springfield, Massachusetts, United States
2 days ago
Job type
  • Full-time
Job description

A company is looking for a Manager, User Support (Remote).

Key Responsibilities

Manage the team's daily operations, workload, and scheduling to meet service level expectations

Monitor ticketing systems and key metrics to identify trends, resolve issues, and improve processes

Provide coaching, feedback, and development opportunities to build a knowledgeable and engaged team

Required Qualifications

BA / BS degree or equivalent work experience

4+ years of experience in customer support, with at least 2+ years in a people-management role

Proven success managing a high-volume support function in a SaaS environment

Comfort using support tools, ticketing systems, and metrics to guide performance

Willingness to adopt and train others on emerging technologies, including AI-powered support tools

Create a job alert for this search

Manager User Support • Springfield, Massachusetts, United States

Related jobs
Desktop Support Manager

Desktop Support Manager

LTIMindtree • Berlin, CT, United States
Full-time
As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences,...Show more
Last updated: 21 days ago • Promoted
OME Customer Support Engineering Senior Manager

OME Customer Support Engineering Senior Manager

Raytheon • East Hartford, CT, US
Full-time
OME Customer Support Engineering Manager For Cold Section Hardware And Engine Controls.Pratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engin...Show more
Last updated: 30+ days ago • Promoted
Lead Support Specialist

Lead Support Specialist

Mental Health Association - Western MA • Wilbraham, MA, US
Full-time
MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life.We provide a wide range of services across Western Massachusetts, including outpat...Show more
Last updated: 30+ days ago • Promoted
Lead Direct Support Staff

Lead Direct Support Staff

Network Human Services • Marlborough, CT, US
Full-time
The Lead Direct Support Staff is responsible for all aspects of resident care as well as for routine maintenance of the residence. This includes responsibility for staff when the Manager is absent, ...Show more
Last updated: 30+ days ago • Promoted
Direct Support Professional - Willimantic, CT (15 hrs / wk)

Direct Support Professional - Willimantic, CT (15 hrs / wk)

March Inc • Willimantic, CT, US
Full-time
Schedule : Monday - Friday : 6 : 30a - 9 : 30a.TuesdayWednesdayThursdayFridaySaturdaySundayTotal.HoursSchedule6 : 30a - 9 : 30a6 : 30a - 9 : 30a. The Direct Support Professional (DSP)will provide individualized s...Show more
Last updated: 30+ days ago • Promoted
Travel Echo Tech - $2288 / Week

Travel Echo Tech - $2288 / Week

Uniti Med • Palmer, MA, US
Full-time
Uniti Med is seeking an experienced Echo Tech for an exciting Travel Allied job in Palmer, MA.Shift : Inquire Start Date : 11 / 03 / 2025 Duration : 13 weeks Pay : $2288 / Week. Uniti Med provides career op...Show more
Last updated: 1 day ago • Promoted
Outreach Direct Support Professional

Outreach Direct Support Professional

Almadan Inc. • Amherst, MA, US
Full-time +1
Outreach Direct Support Professionals needed in Holyoke, Chicopee, Monson and around Amherst.We have always had a focus on inclusivity and strive for a company culture that is collaborative and tra...Show more
Last updated: 30+ days ago • Promoted
Direct Support Supervisor

Direct Support Supervisor

Mosaic • Cheshire, CT, US
Full-time
Annual Salary : $49,192 Plus More For Experience.If making a positive impact in the lives of others is a constant on your to-do list you'll LOVE working with a team that puts people first.We're l...Show more
Last updated: 21 days ago • Promoted
Direct Support Staff

Direct Support Staff

Network Human Services • Coventry, CT, US
Part-time
The Direct Support Staff is responsible for all aspects of resident care as well as for routine maintenance of the residence. The Direct Support Staff reports directly to the Manager also the Lead D...Show more
Last updated: 30+ days ago • Promoted
Information Technology Professional (IT Support)

Information Technology Professional (IT Support)

Navy • Northampton, MA, United States
Full-time
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show more
Last updated: 15 days ago • Promoted
IT Support Technician

IT Support Technician

TEKsystems • Farmington, CT, United States
Full-time
Going through a Windows 11 migration and looking for a field service technician to help with the deployments.Candidates must have 3 years of Desktop Support / Deployment experience as well as Windo...Show more
Last updated: 1 day ago • Promoted
US-Manager

US-Manager

Apple • Holyoke, MA, US
Full-time
Holyoke, Massachusetts, United States.Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.We belie...Show more
Last updated: 30+ days ago • Promoted
Associate Direct Support Manager (Lead Direct Support Professional)

Associate Direct Support Manager (Lead Direct Support Professional)

Mosaic • Gilman, CT, US
Full-time
Join Our Team As An Associate Direct Support Manager-Lots Of Room For Growth & Advancement!.If making a positive impact in the lives of others is always on your to-do list — you'll LOVE working...Show more
Last updated: 30+ days ago • Promoted
Direct Support Professional - Willimantic, CT (16 hrs / wk)

Direct Support Professional - Willimantic, CT (16 hrs / wk)

March Inc • Columbia, CT, US
Full-time
TuesdayWednesdayThursdayFridaySaturdaySundayTotal.The Direct Support Professional (DSP)will provide individualized support to individuals(s) with intellectual disabilities.The DSP must be able to e...Show more
Last updated: 30+ days ago • Promoted
Manager of User Support - CICS IT

Manager of User Support - CICS IT

UMass Amherst • Amherst, Massachusetts, United States
Full-time
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and c...Show more
Last updated: 5 days ago • Promoted
Customer Support Manager (#10247BK)

Customer Support Manager (#10247BK)

Search Masters, Inc • Springfield, MA, US
Full-time
Prominent CNC machine tool distributor.Responsible for managing the day-to-day operations of the CNC service and applications technical team. Will planning and hiring staff as well as developing and...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist

Customer Support Specialist

Talent • Springfield, MA, US
Full-time
Talent International is partnering with a fast-growing global leader in the component testing sector to hire a Customer Support Specialist for their Enfield, CT facility. This is a great opportunity...Show more
Last updated: 16 days ago • Promoted
F135 FS&S Business Manager / L3 (Onsite)

F135 FS&S Business Manager / L3 (Onsite)

Raytheon • East Hartford, CT, US
Full-time
F135 Fleet Support & Services Business Manager / L3.Pratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engines unlike any the world has ever seen...Show more
Last updated: 30+ days ago • Promoted
Associate Direct Support Manager

Associate Direct Support Manager

Mosaic • North Westchester, CT, US
Full-time
If making a positive impact in the lives of others is always on your to-do list — you'll LOVE working with a team that puts people first. Associate Direct Support Manager.The Associate Direct Suppor...Show more
Last updated: 30+ days ago • Promoted
SAP System Implementation & Operational Support Manager

SAP System Implementation & Operational Support Manager

Cinter Career • Chicopee, MA, US
Full-time +1
Job Title : SAP System Implementation & Operational Support Manager.Working Location : New York, NY.Employment Type : Permanent / Full-time. This position is responsible for leading team members...Show more
Last updated: 30+ days ago • Promoted