Talent.com
No longer accepting applications
User Support Manager

User Support Manager

VirtualVocationsSpringfield, Massachusetts, United States
16 days ago
Job type
  • Full-time
Job description

A company is looking for a Manager, User Support (Remote).

Key Responsibilities

Manage the team's daily operations, workload, and scheduling to meet service level expectations

Monitor ticketing systems and key metrics to identify trends, resolve issues, and improve processes

Provide coaching, feedback, and development opportunities to build a knowledgeable and engaged team

Required Qualifications

BA / BS degree or equivalent work experience

4+ years of experience in customer support, with at least 2+ years in a people-management role

Proven success managing a high-volume support function in a SaaS environment

Comfort using support tools, ticketing systems, and metrics to guide performance

Willingness to adopt and train others on emerging technologies, including AI-powered support tools

Create a job alert for this search

Manager User Support • Springfield, Massachusetts, United States

Related jobs
  • Promoted
  • New!
Remote Customer Support Representative

Remote Customer Support Representative

Jobs for HumanityBrimfield, MA, US
Remote
Full-time
Remote Customer Support Representative.At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by ...Show moreLast updated: 17 hours ago
  • Promoted
System Administrator / Help Desk Technician

System Administrator / Help Desk Technician

Lee Spring CompanyBristol, CT, US
Full-time
Systems Administrator / Help Desk Technician.Lee Spring Company, a global manufacturing company based in Brooklyn, NY for over 100 years, is seeking a skilled Systems Administrator / Help Desk Technici...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Enterprise Technology Solutions Agile Delivery Lead

Enterprise Technology Solutions Agile Delivery Lead

Travelers InsuranceHartford, CT, United States
Full-time
Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 16...Show moreLast updated: 16 hours ago
  • Promoted
Store Support

Store Support

Home Depot (Retail)Warren, MA, US
Full-time
Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...Show moreLast updated: 30+ days ago
  • Promoted
Cloud CoE Technical Enablement / Program Manager

Cloud CoE Technical Enablement / Program Manager

SamprasoftHartford, CT, US
Full-time
Senior Technical Program Manager.Aetna Technology is looking for an onsite in Hartford, CT Senior Technical Program Manager. This person will be assisting in leading a team from a delivery perspective.Show moreLast updated: 30+ days ago
  • Promoted
Product Manager

Product Manager

TicketNetworkSouth Windsor, Connecticut, US
Full-time
TicketNetwork is seeking a highly motivated and customer-focused Product Manager to lead two areas of our ecommerce platform : Interactive Maps & Mobile Applications. Please read the information ...Show moreLast updated: 7 days ago
  • Promoted
Direct Support Supervisor

Direct Support Supervisor

MosaicCheshire, CT, US
Full-time
Annual Salary : $49,192 Plus More For Experience.If making a positive impact in the lives of others is a constant on your to-do list you'll LOVE working with a team that puts people first.We're l...Show moreLast updated: 30+ days ago
IT Technician - Level I

IT Technician - Level I

Automated Business SolutionsSouthington, CT, USA
Full-time
Quick Apply
We're Hiring : Level 1 Help Desk Technician (MSP Environment).Location : Southington CT office – In Office / On-site.Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment?...Show moreLast updated: 8 days ago
  • Promoted
Client Support Manager

Client Support Manager

Quantum HealthHartford, CT, US
Full-time
This position is hybrid and based in Hartford, Connecticut.Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization.We believe that...Show moreLast updated: 2 days ago
  • Promoted
Technical Enablement / Program Manager

Technical Enablement / Program Manager

SamprasoftHartford, CT, US
Full-time
Senior Technical Program Manager.Aetna Technology is looking for an onsite in Hartford, CT Senior Technical Program Manager. This person will be assisting in leading a team from a delivery perspective.Show moreLast updated: 30+ days ago
  • Promoted
Associate Customer Success Manager

Associate Customer Success Manager

BitriseGranby, CT, US
Full-time
Associate Customer Success Manager.The Associate Customer Success Manager (ACSM) is responsible for the retention, and in some cases expansion, of our SMB and Mid-Market customers.In addition to th...Show moreLast updated: 1 day ago
  • Promoted
Associate Direct Support Manager (Lead Direct Support Professional)

Associate Direct Support Manager (Lead Direct Support Professional)

MosaicGilman, CT, US
Full-time
Join Our Team As An Associate Direct Support Manager-Lots Of Room For Growth & Advancement!.If making a positive impact in the lives of others is always on your to-do list — you'll LOVE working...Show moreLast updated: 30+ days ago
  • Promoted
IT Support Specialist

IT Support Specialist

FoleyHartford, CT, US
Full-time
The IT Support Specialist provides frontline (Tier 1 / 2) support for all Foley employees, both on-site and remote.This role ensures that all users have reliable, secure access to systems, networks, ...Show moreLast updated: 5 days ago
Desktop Support

Desktop Support

Sunrise SystemsHartford, Connecticut, United States
Full-time
Quick Apply
We're seeking a contractor to support Daily Depot operations, handling equipment deployment, incident management via ServiceNow, asset tracking, iPhone support, and various logistical tasks.Respons...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Manager

Customer Experience Manager

MichaelsHadley, MA, US
Full-time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Specialist - Part-Time

Customer Support Specialist - Part-Time

AECOMRocky Hill, CT, US
Part-time
Customer Support Specialist - Part-Time.AECOM is hiring part-time Customer Support Specialists (CSS) to join our Sustainable Mobility Group. You'll be the voice of Connecticut's passenger rail and t...Show moreLast updated: 30+ days ago
Senior Manager, Customer Success

Senior Manager, Customer Success

FoleyHartford, CT, US
Remote
Full-time
Quick Apply
We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team, driving growth and long-term value for our customers. Senior Manager, Mid-Market Customer Suc...Show moreLast updated: 1 day ago
  • Promoted
Direct Support Professional - Vernon, CT (32 hrs / wk)

Direct Support Professional - Vernon, CT (32 hrs / wk)

March Inc06066, CT, US
Full-time
Schedule : Fri, Sat, Sun, Mon : 2p - 10p.TuesdayWednesdayThursdayFridaySaturdaySundayTotal.The Direct Support Professional (DSP)will provide individualized support to individuals(s) with intellectual...Show moreLast updated: 30+ days ago