Customer Care & Inside Sales Specialist - Sentia

Universal Biosensors

Universal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX : UBI) which develops, manufactures and sells biosensors for use in several industries around the world.

Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide.

More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain.

In addition, we continue to develop new applications for our technology within human health with the upcoming US launch for the next generation of coagulation monitoring device, Xprecia Prime™, following FDA clearance received in March 2024.

Requirements

What you will do

UBI is seeking a highly motivated, enthusiastic and driven individual to join our team. This is a new role added to expand our Sales & Marketing team, working with our US Sentia team, to support customer needs while creating continuous repeat product purchase pipeline and addressing any technical queries.

As the Customer Care & Inside Sales Specialist, you are the primary contact for Sentia customer enquiries and one of the liaisons with distributor partners to support their selling activities.

Sentia is our ground-breaking product developed for winemakers, now, with 6 tests to support and revolutionize the winemaking process (https : / / sentiaanalysis.com / ).

Who you are

We are looking for a customer-focused, results-driven and proactive candidate who is degree-qualified in Business / Marketing or Wine Science (or similar).

You'd have at least 2 years' experience in similar customer management and / or inside sales role. Winemaking understanding and / or wine-testing knowledge would be essential.

Ideally located in California.

The role will perform (but not limited to) the following activities :

• Manage and respond to customer enquiries and information requests, inc. troubleshooting L1 complaints / issues.
• Address technical queries and train customers on 'how to use' where necessary.
• Conduct targeted outbound sales activities to generate new sales leads and / or customer reorders
• Support distributor partners in all product sales / promotions activities, inc. training distributor team members.
• Assist in maintenance of CRM for US Sentia team.

You are a customer person with the ability to work autonomously and independently with good attention to detail bringing knowledge and skills such as : -

• Strong relationship and customer management skills, inc handling customer complaints effectively and efficiently.
• Ability to articulate a customer proposition and close a sale on repeat orders
• Ability to influence and communicate effectively
• Experience collaborating with a cross-functional team, e.g. Operations, Engineering and Quality, within global organisation
• Sound computer skills, inc CRM and Microsoft Office suite.

You will possess key qualities such as : -

• Strong work ethic, positive attitude and high degree of self-motivation
• Well-developed professional network
• Effective time management and prioritisation skills
• Resilient, positive and not afraid of hard work
• Demand success of yourself

Benefits

You will be working in an exciting industry segment with competitive salaries commensurating with experience.

• Dynamic team environment
• Flexible Work Hours
• Employee Assistance Program

This is a unique opportunity to capitalise on your customer flare and winemaking knowledge with a strong and successful business.

If you feel this is the type of opportunity you've been looking for, let's do it! Please apply with your current CV TODAY!

Note : This opportunity is open to candidates with working rights in the US.