Branch Sales Manager

Retail Branch Manager

A Retail Branch Manager leads a team responsible for exceptional customer service, operational soundness, and the maintenance of long-term profitable customer relationships through the sale of bank products. The branch manager is expected to have thorough knowledge of bank systems, products, services, policies and applicable bank regulations. This position works closely with the Senior Branch Administrator to attain branch- and Bank-established goals. Leadership + Responsible for the overall performance and operations of the branch while managing both non-exempt and exempt branch personnel. + Coach, develop, and build a high performing team to execute the strategic growth and goals of the branch by recruiting, hiring, developing employees. + Responsible for interviewing and hiring branch personnel and completes performance evaluations, advancements, and terminations of branch employees with assistance from Branch Assistant Manager. + Manage the customer service and experience of the banking office. Set the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly. + Maintain professional dress code and grooming standards and support and enforce dress code standards in the branch. Deposit Growth & Client Engagement + Drive branch deposit growth through direct sales efforts and team leadership + Develop and execute strategies to meet or exceed deposit targets + Personally manage a portfolio of high-value, deposit client relationships + Participate actively in weekly pipeline calls to discuss opportunities and progress + Proactively connect with existing customers to establish, maintain and expand strong relationships by providing exceptional personalized customer service. + Resolve and respond accurately to complex client service issues, complaints and escalated questions + Reach out to qualified prospects to introduce them to the Bank and its solutions Branch Operations + Ensure the branch is in compliance with all bank policies, procedures, and safety standards. + Maintain appropriate operational, credit, and security risk management oversight in compliance with applicable laws and regulations. + Train and educate branch employees on job functions, policies, procedures, operations, etc. + Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc. + Uses discretion to provide approvals and overrides within established authority. Other Duties + Actively participate in community development and provide service and support to local charities, chambers, and business partners. + Partners and engages with internal business partners to understand and refer other banking services such as merchant services, business lending, treasury management, etc. + Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act. + Become a Notary Public Our Commitment to Diversity First Utah Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know. To Staffing and Recruiting Agencies Our posted job opportunities are only intended for individuals seeking employment at First Utah Bank. First Utah Bank does not accept unsolicited resumes or applications from agencies and First Utah Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any First Utah Bank employee and any such submissions will be considered unsolicited unless requested directly by the Human Resources Department. Required Experience : Skills : Strong written and verbal communication skills, good understanding of the principles of banking and our business operations, and strong technical skills required to effectively use bank systems, train and coach staff and assist customers with self-serve tools such as mobile banking, online account applications, etc. Strong knowledge of computer programs, i.e. word processing, spreadsheets, etc. Experience : Retail banking experience and strong managerial competencies required Education : High school diploma or general education (GED) required. A two-year college degree, completion of a specialized course of study at a business or trade school or a bachelor's degree is preferred. A combination of education and experience may meet requirements. Keyword : bank experience, cash handling, customer service From : First Utah Bank