Talent.com
Service Desk Analyst
Service Desk AnalystSummit 7 Systems • Remote, AL, USA
Service Desk Analyst

Service Desk Analyst

Summit 7 Systems • Remote, AL, USA
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Salary

$40,000 - $55,000

  • Dependent upon qualifications

This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits :

Excellent health / dental benefits from BCBS

  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • Unlimited mobile phone plan
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan
  • We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

    Essential Functions :

  • IT support relating to technical issues involving Microsoft's core business applications and operating systems
  • Monitoring and support of Azure Backups
  • Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
  • Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
  • Basic remote access solution support : IPSEC & SSL VPN, Remote Desktop Services, etc.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
  • Consistently documenting changes and updates to client environments
  • Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
  • Additional responsibilities include, but are not limited to :

  • Resolute dedication to unparalleled customer service.
  • Fast turnaround of client requests.
  • Ability to work in a team and communicate effectively.
  • Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests appropriately
  • Responsible for entering all time and expenses as they occur
  • Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
  • Enhancing customer relations
  • Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
  • Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests / questions
  • Other duties as assigned
  • Requirements

  • Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk / desk-side support.
  • CompTIA Security+ Certification
  • Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 / 7 operation.
  • Office 365 Administration
  • Windows 10 / 11 Administration
  • Incredible customer service skills
  • Ability to work independently and a strong desire for personal and professional development
  • Ability to identify and evaluate trends in industry best practices and policies
  • All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
  • Optional / Desired

  • Network+ Certification
  • ConnectWise and Kaseya Knowledge
  • Windows Server 2008R2, 2012R2, 2016 Administration
  • Virtualization technologies : primarily Microsoft and VMWare VCP and / or Cisco CCNA
  • Network technologies such as TCP / IP, firewalls, SSL VPN appliances, and IPSEC tunneling
  • Microsoft MCSE
  • Summit 7 Systems is an equal opportunity / affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Summit 7 Systems requires background investigations. Any offer of employment is   contingent upon the results of a reference / background check. We are a drug and alcohol-free workplace and require pre-employment drug sc reening.

    Create a job alert for this search

    Service Desk Analyst • Remote, AL, USA

    Related jobs
    Service Desk Analyst - Level 1 Technical Support

    Service Desk Analyst - Level 1 Technical Support

    Zones • Richardson, TX, US
    Full-time
    When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – ...Show more
    Last updated: 6 days ago
    IT Service Desk

    IT Service Desk

    Diverse Lynx • Plano, TX, United States
    Full-time
    Ship IT equipment in a timely manner to end-users and offices.Update and maintain computer inventory records in ServiceNow. Provide first-line troubleshooting support via phone, chat, and in-person ...Show more
    Last updated: 30+ days ago • Promoted
    Deskside Support Analyst

    Deskside Support Analyst

    Kforce • Irving, TX, United States
    Full-time
    Kforce has a client that is seeking a Deskside Support Analyst in Irving, TX.Summary : The Deskside Support Analyst role performs advanced service, repair, and / or installation of computer products, i...Show more
    Last updated: 3 days ago • Promoted
    Epic Analyst - Hospital Billing

    Epic Analyst - Hospital Billing

    Christus Health • Carrollton, TX, US
    Full-time
    Description Summary : The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and o...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Team Manager, Employee Services

    Team Manager, Employee Services

    Charles Schwab • Roanoke, TX, US
    Full-time
    At Schwab, you're empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance indus...Show more
    Last updated: 18 hours ago • Promoted • New!
    Epic Analyst - HIM (Grapevine)

    Epic Analyst - HIM (Grapevine)

    Christus Health • Grapevine, TX, US
    Full-time +1
    The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigne...Show more
    Last updated: 1 hour ago • Promoted • New!
    Quick Earnings : Earn At Least $2015 For Your First 165 Trips, Guaranteed.

    Quick Earnings : Earn At Least $2015 For Your First 165 Trips, Guaranteed.

    Uber • Sanger, TX, US
    Full-time +1
    Earn at least $2015 driving with Uber when you complete your first 165 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 3 days ago • Promoted
    Service Desk Analyst

    Service Desk Analyst

    Altice USA • Plano, Texas, United States
    Full-time
    Are you looking to Optimize your life? Start your exciting path to a rewarding career today!.We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic...Show more
    Last updated: 9 hours ago • Promoted • New!
    IT Help Desk Analyst (On-site)

    IT Help Desk Analyst (On-site)

    Ensign Group • Dallas, TX, United States
    Full-time
    Ensign Services is a progressive company that provides service and support to over 350 long-term care facilities and other affiliated entities with over 50,000 employees. We are a unique company wit...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Epic Analyst - HIM

    Epic Analyst - HIM

    Christus Health • Irving, TX, US
    Full-time
    The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigne...Show more
    Last updated: 22 days ago • Promoted
    Epic Analyst - HIM

    Epic Analyst - HIM

    CHRISTUS Health • Euless, TX, US
    Full-time
    Description Summary : The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and o...Show more
    Last updated: 3 hours ago • Promoted • New!
    Epic Analyst - HIM (Euless)

    Epic Analyst - HIM (Euless)

    Christus Health • Euless, TX, US
    Full-time +1
    The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigne...Show more
    Last updated: 1 hour ago • Promoted • New!
    Epic Analyst - HIM (Coppell)

    Epic Analyst - HIM (Coppell)

    Christus Health • Coppell, TX, US
    Full-time +1
    The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigne...Show more
    Last updated: 1 hour ago • Promoted • New!
    Epic Analyst - Hospital Billing

    Epic Analyst - Hospital Billing

    CHRISTUS Health • Coppell, TX, US
    Full-time
    Description Summary : The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and o...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Service Coordinator

    Service Coordinator

    SpringPoint Technologies • Arlington, TX, United States
    Full-time
    Now Hiring : Service Coordinator.We’re looking for a highly organized Service Coordinator to join our team! In this role, you’ll manage incoming service requests, schedule technicians, communicate w...Show more
    Last updated: 13 days ago • Promoted
    Senior Help Desk Analyst - Contract

    Senior Help Desk Analyst - Contract

    NCH • Irving, TX, United States
    Temporary
    Established, Entrepreneurial, Empowered.Senior Help Desk Analyst - 6 Month Contract.Thank you for exploring a career with PPG, LLC, an international company where we work in small teams that have a...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Help Desk Analyst - Plano, TX

    Help Desk Analyst - Plano, TX

    Merge IT LLC • Plano, TX, United States
    Temporary
    Our enterprise-level client is seeking to add six Help Desk Analysts to the team in Plano, TX.Please see below for full details-. Client is hiring six total to the team with more possibly behind it....Show more
    Last updated: 30+ days ago • Promoted
    Senior Workforce Analyst

    Senior Workforce Analyst

    QXO • Coppell, TX, United States
    Full-time
    QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 bi...Show more
    Last updated: 30+ days ago • Promoted